Pindrop Pulse for Contact Centers
Fraud DetectionDeepfake DetectionMultifactor Authentication
Description
Pindrop Pulse for Contact Centers provides fraud detection and voice authentication capabilities to secure customer calls. It helps agents identify synthetic voices and assess fraud risks in real-time, ensuring critical security for contact centers.
Key Differentiators
- Near real-time fraud risk assessments
- Voice authentication without OTPs
- Behavioral signal checks
Features
- Analyzes call metadata and behavior
- Verifies callers using voice profiles
- Detects account reconnaissance in IVR systems
Use Cases
- Authenticate repeat callers in contact centers
- Detect fraud risks in IVR systems
Pricing
Model
contact-sales
Starting At
Contact vendor
Details
Trial / Tier
Deployment & Platforms
Cloud
GenesysAmazon ConnectVerizon
Integrations
GenesysAmazon ConnectVerizon
Target Market
Company Sizes
enterprisemid-market
Industries
Banking & FinanceRetailInsuranceHealthcare
Contacts
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